Privacy and Confidentiality

1. What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

All client engagement requires communication and/or correspondence from HostAbout to procure services. HostAbout will only disclose your contact information in alignment with the policies and procedures in place to assist you with your query. The information you provide shall be desensitised and provided to the relevant contractors for the requested services and all steps will be taken to protect your privacy.

2. Consent

2.1 How do you get my consent?

When you provide us with personal information to complete a transaction, complete a Host Agreement, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting your information and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

2.2 How do I withdraw my consent?

If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@hostabout.com.au or mailing us at:

HostAbout
10 Ponyara Road, Mount Martha
Victoria 3934
Australia

3. Disclosure

We may disclose your personal information, if we are required by law to do so, or, if you violate our Terms of Service.

4. WordPress

Our store is hosted on WordPress. WordPress provide us with the online e-commerce platform called WooCommerce that allows us to sell our products and services to you.

Your data is stored through WordPress’ data storage, databases and their general application. WordPress store your data on a secure server behind a firewall.

4.1 Payment

HostAbout uses PayPal as the payment gateway to complete your purchase online and Square Up for mobile credit card transactions.  PayPal will accept your credit card or PayPal account as payment, and Square Up also accepts credit cards and EFTPOS as payments – both methods are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

5. Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

5.1 Links

When you click on links within our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

7. Cookies

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. No personal information is stored within WooCommerce cookies.

woocommerce_cart_hash                      informs data about the cart and when the cart data changes

woocommerce_items_in_cart                 informs data about the cart and when the cart data changes

wp_woocommerce_session_                 supplies a unique code for each customer to help find the cart data in the database for each customer

WordPress collect cookies for Blog users and Site Administrators.  As the blog feature in the HostAbout website is not enabled, there are no cookies related to commenting or posting.

8. Age of consent

By using this site, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority in your state or territory of residence and you have given us your consent to allow any of your minor dependents to use this site.

9. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify users by posting online that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at info@hostabout.com.au or by mail at

HostAbout
[Re: Privacy Compliance Officer]
10 Ponyara Road, Mount Martha
Victoria 3934
Australia